Communications

Woman in High Tech — Is it getting better?

Woman's Radio News has a great interview with Dr. Dawn Nafus about her upcoming appearance at eComm 2008.

Dawn Nafus, Ph.D., an anthropologist at Intel, discusses why a technology company would have an anthropologist on staff, and exactly what she does for them. Dawn will be speaking at the eComm Conference being held March 12 - 14, 2008 at the Computer History Museum in Mountain View, CA. Her topic will be “Context Aware Technologies” and how they can assist different cultures and countries around the world.

About 4:30 minutes into the interview, Pat Lynch asks Dr. Nafus why there are only a few women on the program at eComm and indeed at most high tech conferences.  She doesn't have a simple answer but she does point out it's a myth that women's position in high tech is getting better gradually over time, at least in Silicon Valley.  Silicon Valley is very young in the grand scheme of things, it has little or no history.  And yet, it has reproduced the male dominated culture that was a characteristic of older industries.  Now older industries are improving at a greater rate than high tech.

I just recently read Herman Goldstine's classic history of the early days of computing, The Computer from Pascal to von Neumann.  Interestingly, some women play key roles, not just Ada Byron (Lady Lovelace), but multiple women during and after WWII.  And when I think back to the Association for Computing Machinery (ACM) that I joined as a student in the early 1970s, there were more women involved in programming, and the mathematical side of the computer industry than in traditional industries.  Also my first part time job was with a small company where 25% of the software staff (1 out of 4) were women.  :-)

Recent counts by VC Christine Herron of women at high tech conferences range from 13% to 18%.  Many old line industries have changed.  But not high tech?

I look forward to hearing Dr. Nafus speak on "Context Aware Technologies" at eComm this coming week.  Hopefully I'll also get a chance to talk with her, as she mentioned some references to recent literature on women in high tech.

Emerging Communications Conference 2008

I'll in California quite a bit in March and April, but the highlight is my first week, when I'll be speaking at a new conference, eComm 2008, March 12-14.  While the conference in new, the community is established and fascinating.  eComm 2008 being put together by Lee Dryburgh, who was on the program committee for O'Reilly's eTel conferences.  When O'Reilly cancelled eTel 2008, Lee took the initiative to keep that incredible community alive.  He was soon joined by many others.

Click through the logo at the left for conference info.  Right now there's a board of advisors, an incredible list of speakers with more on the way, a wiki and a Facebook group with 170 friends!

The first thing I look for in a conference is interesting people, then new ideas.  eComm promises an abundance of each.  The focus is next generation personal communications and the schedule is set up for rapid fire delivery inlcuding many 5 minute and 15 minute sessions.  As far as new ideas goes, this will be a fire hose!

*** Correction: 12/21 ***

The conference is being held in the Computer History Museum in Mountain View.  This easily beats the typical conference facility, but it means there are only 300 paid admissions available.  Registration has opened, here.  If you register before the end of 2007, the $1495 registration fee is marked down to $1195.

I look forward to seeing you there.

Who will unify my communications?

2 email accts/ 7 email aliases/ 4 IM accts/ SMS/ this blog/ Bloglines (238 feeds)/ BlogRovR (480 feeds)/ LinkedIn/ Facebook/ Myspace/ Twitter/ 23 other "social" networks/ 3 PSTN accts/ 2 mobile accts/ Skype/ FWD/ ... 

...accessed via 3 different PCs and 2 different mobile handsets, at least on most days.

These are not just information flows — most have associated directories of friends, business associates and other acquaintances.

One year ago I wrote:

...  I already run four instant messaging clients on my laptop.  A single client would be nice, but it's not that important.  Once we finally learn how availability should work from an existing player like Skype or from an entirely new overlay network (as Skype was a few years ago), then we can worry about consolidation.

Now I'm not so sure. 

Who will aggregate this flood for me, in some convenient and semantically meaningful way?

Where is the tool that lets me organize my diverse connections?

There's an opportunity here for a new class of solutions...

LiveWire Mobile — new brand for well established business

This morning, NMS Communications launched LiveWire Mobile as a new brand for our mobile applications business.  I'm leery of re-branding exercises but this was long overdue as our mobile applications business is substantially different and independent of our traditional developer focused business.  Now LiveWire Mobile is operating as a distinct division of NMS with this new logo:

LiveWire Mobile focuses on mobile personalization services, including our well established ringback tones business.  That makes LiveWire Mobile a market leader from inception, as our ringback tone service is deployed with over 30 operators around the world.  The most recently new operator announcement also came today — it's Virgin Mobile USA.

Mobile Personalization

Mobile personalization services hit some years ago with ringtones and wall papers.  Many think of ringtones as a content business, and yes, there is a content sale in many cases.  But whether it's ringtones or ringback tones, the key motivation is the human desire to personalize our possessions and our environment. 

Today, ringtones are widespread and revenue growth is slowing.  However, ringback tones are still in the early growth phase, at least in Europe and North America.  Ringback tone penetration is over 55% in Korea, but less than 10% in the US.

Besides the established ringback tones base, LiveWire Mobile has plans for additional network-based message and subscriber-focused personalization services — stay tuned.

UPDATED:  Here's the link to a press release with more info (in PR prose...).

Community goes mobile, when? how?

Some notes from the first after lunch session at Connect 2007 in Madrid yesterday, entitled Community Goes Mobile.  Dave Penny (VP Biz Dev at NMS) moderated, with panelists:

• David Springall, CTO, Yospace
• Stuart O'Brien, Editor, Mobile Entertainment Magazine , Intent Media
• Gerrit-Jan Konijnenberg, CEO, Comsys
• Peter Karney, Senior Technical Marketing Manager, NEC

The first key point is communities don't align with operators.  The lead example in every market is SMS.  Until there was universal connectivity, SMS never took off.  David is particularly vocal that social networks have to span multiple operators to succeed.  This is interesting as Yospace currently runs SeeMeTV for 3 in the UK and Look At Me for O2 in the UK and a similar service for 10 other operators in various countries.

Big discussion of charging models.  If Facebook is free on the Internet, why pay for mobile access.  Conclusion, you'll never get someone to pay per transaction, but you might get someone to pay an Internet access fee, especially a fixed known flat rate fee (like x per day for all day and y max for all month Internet access).

Another interesting point is that mobile operators are doing deals with Internet brands (like Vodafone UK with MySpace) because the Internet brand has more recognition than the mobile brand.

Of course there are no operator representatives on this panel to hold up their end...  :-)

Belated Notes from VON

I'm an articles guy not a news blogger, so I didn't even try to compete with the numerous people blogging last week's VON conference.  In any event, I was double booked much of the time. The best part of VON is the people I meet and the one-on-one discussions but let me mention a few impressions of note:

• Social networking was everywhere, and not just because of Jeff's interest and/or the focus on Facebook in his kickoff speech.  Every combination and permutation is being tried, especially through Facebook applications.  I can't point to one application that's going to revolutionize IP communications in the sense Skype did, but I'm still hopeful.  At least these apps are a step forward from the digital POTS VoIP services like Vonage, AT&T CallVantage and the various cable VoIP offers.

• The convergence of Mobile and VoIP continues to be via work-around.  We're still a few years from true over-the-top IP communications on mobile, as today there's not enough upstream bandwidth, latencies for IP data are really something and, of course, there are mobile operator restrictions on VoIP over their networks.  Of course mobile voice telephony is still so expensive, especially internationally, that workarounds will abound.  But true mobile IP communications will be delayed a bit more...

One interesting tidbit:  I finally got to hear from ooma and get the answers to two questions that had plagued me about their distributed termination approach.  Distributed termination means calls, carried long distances by VoIP, can terminate in a remote city using another subscriber's local line.  My issues:

1. How do you handle the caller ID which will point to the local subscriber's line, not the original caller's line?  Answer:  they suppress CallerID, i.e. there is no caller ID.  That's not great, as I know my wife won't answer such a call.
2. What about people listening in on calls that are terminated through their local service?  Answer: the ooma equipment senses extensions going off hook and avoids routing calls through subscribers whose lines have a history of people listening in.  Well, that's certainly a partial answer.  It's easy to detect extensions going off hook as an extension telephone puts an additional load on the line.  But there are plenty of high impedance listening devices that don't load the line and can't be detected in any easy fashion.  Again, it's an answer, but not a great one...

The conference itself felt a little smaller than last year in Boston or last spring in San Jose, but booth traffic appeared to be good.  Also, there were more sessions and more tracks and more experimentation, as PulverMedia is obviously trying to reinvent itself and the show.  I have some specific suggestions which I will offer to Carl Ford, but it may be another week or two before I get a free moment to write them out.

Here's a photo of the show floor on Tuesday at lunch time.

Availability -- more than presence and a nice implementation to boot

I’ve never liked the term presence or the way the function is implemented in instant messaging systems.  I want to indicate my availability — something that, at any given moment, may be different for my wife, my co-workers or my friends in the blogsphere.  And, if I check my PC for messages at 6am, just before walking the dog, that doesn’t mean I’m planning to respond to those messages or accept calls or chats at that moment — my dog is desparate and she’s letting me know it!

Now there’s a new kid on the block, EnThinnai, that’s launched the beta of an information sharing site featuring privacy and control.  They also include a concept of availability that looks very much as I desire.

In addition, they’ve done a peer-to-peer implementation with a choice of query (you only ask when you’re interested in knowing my availability) or subscribe (you want to be notified when I transition to a specific state).  This makes a lot more sense to me than a central server farm monitoring everything I do and continuously broadcasting it to people who only contact me once or twice a year.

Aswath Rao has more info at the EnThinnai blog.

 

VONCamp Unconference in Boston

About 12 hours ago I had a long IM chat with Carl Ford about the Innovator's track at the VON conference.  The Innovator's track is already very interesting, but Carl is going one better and running an unconference based on the ideas of FooCamp and Barcamp.  Carl's is the VONCamp Unconference. 

FooCamp is an invitation only event.  BarCamp is open to anyone.  VONCamp is open to anyone who is attending VON.  Otherwise, the formats are similar.

The first order of the day is to determine the order of the day.  Tom Howe will lead this, but it's a free form way for the attendees to develop the agenda.  As Carl puts it:

The Innovators Forum is a series of sessions that show case companies in our more traditional format.  However dialogue in these sessions is encouraged.  The VONCamp Unconference is harder to describe,  because it gives people a chance to self identify as a speaker.  At the present time there are 12 speaking slots. If you've got something you want to discuss that's outside the formal program, VONCamp Unconference is the place to do it. We also have a SpeedDating session.   

Here are the rules:

1. There are no rules. 
2. Everyone is equal. Everyone is a rockstar.
3. Give back to the conference by participating actively. "Active participation" might mean giving a presentation, helping with a presentation, blogging or podcasting the event, or whatever other creative ways.  While everyone is encouraged to lead a session, there are only twelve slots available.
4. All sessions must obey the Law of 2 Feet - if you're not getting what you want out of the session, you can and should walk out and do something else. Hopefully you will walk the show floor!

Alec Saunders and Tom Howe have already signed up.  If you'll be at Fall VON in Boston, you can sign up on the wiki here.

This should be very interesting!  Thank you Carl. Hope to see you there.

The Human Need to Communicate — real, but independent of Maslow

In my last post, I mentioned an interesting email correspondence with Paula Muller of Net-Scale Technologies.  At one point in that dialog, I associated mobile telephony with the third and fourth levels of Maslow's hierarchy of needs.  It's a thought I've mentioned in talks (as far back as 1997) and writings, but never investigated critically.  Paula’s response caused me to revisit the subject and realize I’ve been tying legitimate observations about mobile telephony to a discredited theory of psychology.

Here's what I wrote:

Speaking of human priorities, you may have run into Maslow's hierarchy of needs??  I didn't take psychology in college so I only ran into it years later...  Maslow claimed people don't worry about higher needs until they have lower level needs under control.  At the most basic, you need safety and sustenence, then you can think about community or belonging, and then you can think about your identity and self esteem.  Only when all those are under control, can you rise to "self actualization."  I don't know about self actualization, but I understand community and identity.  I equate community and belonging with mobile phone adoption!  :-)  Then once you can call your family and friends, you need to establish your identity (achive self esteem) which you do by acquiring ringtones and ringback tones.  :-)

In reply, Paula points out the appeals of mobile telephony are much broader than just community and identity (Maslow’s belonging and esteem):

With respect to Maslow's hierarchy of needs, it's quite interesting. I didn't know directly about him, but it's expected that this hierarchy exists.  Interesting from the articles that I found, mobile phones give the perception to their users of affecting more fundamental needs than the 3rd level (family and affection).  People have the perception that they feel safer - second level (safety needs) and even it affects the first level (with improving their work options to get food and transportation to get to work). I think this is a fascinating aspect that I wasn't aware of, but it makes sense.

That got me thinking.  As Paula comments, mobile phone usage cuts across several layers of Maslow’s hierarchy.  And as studies like this, this and this, show, a significant number of extremely poor people list telephony as the last thing they would give up.  Does Maslow’s hierarchy even make sense?

Unfortunately, while there is a lot of theorizing there is little evidence*.  As G. A. Valdosta, puts it:

An interesting phenomenon related to Maslow's work is that in spite of a lack of evidence to support his hierarchy, it enjoys wide acceptance (Wahba & Bridgewell, 1976; Soper, Milford & Rosenthal, 1995).

That may be acceptable in college psych courses, but as an engineer, I'll drop the Maslow analogies from here on out.

-----------------------

*  Wahba, A., & Bridgewell, L. (1976). Maslow reconsidered: A review of research on the     need hierarchy theory. Organizational Behavior and Human Performance, 15, 212-240.

 

Community goes mobile

Dave Penny, VP at NMS, is moderating the first session after lunch entitled "Community Goes Mobile" with panelists:
Prakash Iyer, Founder and CEO, envIO networks -- a market centric approach to recommendations and content discovery.  They are still in stealth mode, but already he's said more than shows up on their website.
Nicolas Arauz, Co-founder and Managing Director, Xipto LLC -- some notes earlier today...
Dan Melinger, CEO, Socialight -- location aware social recommendations particularly useful when you want friends comments on where you are right now.
Jouni Welander, Head of New Solutions US, Nokia Siemens Networks -- most people know NSN...

Some comments I found interesting:

Jouni showed a Nokia Siemens forecast that by 2016 there would be 5 billion people connected.  I can't imagine it will take that long...  Of course they are talking about real people, not just subscriptions, but still... Why so long?

Jouni also mentioned a study that says 12 million people used mobile devices to access social networking sites in June 2007.  Half of these were US users accessing either MySpace or Facebook.

Prakash differentiates mobile community by location but also by the different characteristics of the mobile environment.  On the other hand, neither Prakash nor Dan see the need for different services on the Internet and on mobile -- they will just be different interfaces to the same community.  Nicolas focuses on how personal the mobile device is, e.g. spam on a mobile is much more intrusive.

A lot of discussion about location and privacy issues.  All of the panelist seem to assume that location is something that may become available from the service providers.  So far, no one has mentioned Navizon which I wrote about last week.  The real issue is trust and the need to push control of location information to the user.  Edge solutions sound best to me, but everyone seems to assume they'll have to work with operators to get location info.

A long discussion of swarming, i.e. too many people including completely unrelated people showing up for a suburban party, political protests, or related, cyber bullying.  Also discussion of privacy in virtual worlds and in your on-line social persona.  The panelists are worried about privacy, but everyone on the panel is over 30.  My impression (even though I'm over 50) is that today's youth are much more comfortable with living their lives publicly.  Or to put it another way, it used to be if you lived in a small town, everyone knew everything that went on.  Today, it's not just in a small town.

Making money -- social networks must appear to be free as they are on the Internet.  Money comes from driving traffic (on a flat rate plan), perhaps by offering some premium service to a subset of users and, eventually, by advertising and advertising-like activities, for example, content discovery and content recommendations.

In response to a question, Nicolas made the point that your closest contacts on your mobile may churn quite rapidly but can be represented by who you've communicated with in the past 24 hours and/or past week.  To me that suggests that a mobile social network client should capture all your phone calls and SMSs and ask you if they are people to add to your social network (and if so, where and how they are to be added).  And, sure enough, three minutes later Nicolas added the idea that your biggest mobile social network is the people you call and SMS in any given day.

General agreement that mobile social networking won't really take off until it is available across operators.  Exclusive deals won't promote widespread adoption.

Dan suggests that handset standardization should come through browsers, although this will take time to roll out.

****  Minor corrections 12 Oct 2007  *****